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RETURNS

You can return your online purchase within 14 days of receiving it in accordance with Danish law. When you return your purchase, the product(s) must be in the same condition, as when you received it. The purchase should be returned in its original or other type of outer packaging in order to avoid damage to the shoes and shoe box. If the product and/or shoe box has been handled in a way that goes beyond the necessary measures to determine the functionality and features of the product, the purchase amount will be reduced partly according to Danish law.

You must enclose the invoice that came with the order. The costs of return is at the customers own expense.

You are welcome to return your purchase in store at one of our Concept Stores. The purchase amount will be automatically refunded in store to the payment cart used when placing the order. When returning in store, please bring the enclosed invoice as your proof of purchase.

When returning your parcel via post, please enclose the attached invoice and a filled out return form. Please note that the parcel must be sent to the stated address with distribution.

The return address is:

Billi Bi Concept Store
Købmagergade 27
1150 Copenhagen

Billi Bi will refund the purchase amount as soon as possible, after we have received the product(s) and ensured that the returned good(s) matches the requirements for the return of goods and purchase cancellation legislation. We credit return goods upon receipt, and therefore you will receive the purchase amount, at the earliest, the following day, after we have received your returned product(s). If you have paid by Mastercard or Visa Electron, take notice that it may take 2 weeks in addition.

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