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Billi Bi

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FAQ

 

Do you deliver to my country? And at what price?

Go to Delivery for information on shipment methods, international shipping and shipping costs.
If your country does not appear on the list, please contact us at webshop@billibi.com for more information.

I haven't received an order confirmation 

After placing your order, you will receive an order confirmation within a few minutes. If you don't receive an email order confimation, then please check your spam folder. The missing order confirmation may also be a result of typing a faulty email while placing the order.
Due to the above mentioned options, even though you haven't received an order confirmation, the order may still have been processed correctly. We therefore recommend contacting us before placing a new order to avoid a double order. 
 

When will you ship my order? 

We strive to process and deliver your order within 1-3 working days. On orders placed before 10am we expect to deliver your parcel within 2 working days to Danish addresses. During sale and holiday seasons, take notice that the processing of orders may be extended by 1-2 working days.  

Expect an extented delivery time for orders with a shipping address outside of Denmark. The processing of international orders wil however, be commenced within 1-2 working days. 
 

I have chosen 'Pick up in store' as delivery method - when can I collect it?

All orders placed before 10am is usually ready for pick-up the same day. Please await a confirmation email stating at what time your order will be ready for pick-up. Your order will be stored in the store until you collect it, but please do so as soon as possible. 
 

How do I return an item?

Go to Returns for more information on the process of return.

You can return via post or by drop off in one of our Concept Stores. 

The return address is:

Billi Bi Concept Store
Købmagergade 27
1150 Copenhagen

I regret my purchase - can I cancel my order? 

If you regret your purchase and want to cancel your order, please contact us as soon as possible.
If you have received a shipping confimation, it's no longer possible to cancel your order. In this case you will have to return the order after receiving it.  

My product is defective. What should I do? 

Before shipping of our Billi Bi products, we strive to make sure that the product is in perfect condition. In case that you receive a defective product you can either return the product within the 14 days return period and receive a refund. Alternatively you can choose to keep the product and contact us the possibility of a price reduction.

How wide are the knee boots?

The width appears from the name of the boot and is measured in cm.

Narrow width: 31,0 cm
Normal width: 34,0 cm
X width: 37,5 cm
XX width: 40,0 cm


Will you get the shoes back in my size? 

 If you have any questions regarding if we will receive a style back in stock, please contact our store at store@billibi.com.

I have made a return - when will I be refunded?

Billi Bi will refund the purchase amount as soon as possible after we have received the product(s) and ensured that the returned good(s) matches the requirements for the return of goods and purchase cancellation legislation. If you have paid by Mastercard or Visa Electron, take notice that it may take 2 weeks in addition. You will receive an email confirmation when the refund has been processed. 

An item is missing from my order

If an item is missing from your order or you have received an incorrect item, we sincerely apologize. Contact us at webshop@billibi.com, so we can solve the problem as fast as possible.

Can you wrap my order as a gift? 

Yes. When placing an order on Billi Bi webshop we offer beautiful gift wrapping of your choice. Please find the two different wrapping options in the Add-ons category or by entering "gift" in the search bar. This service in not available during sale season.

How do I get information on new arrivals, sale and special offers? 

Sign up for our newsletter and receive information on new arrivals, sale, VIP events, special offers and much more. Sign up by using the below form on the image to the left. 
 

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