You are entitled to a two-year warranty on defective or faulty goods purchased at billibi.com. Should you, upon receiving your order find that it is faulty, defect or simply the wrong product, you are required to inform billi bi within a reasonable period of time of receiving the product(s). Our return policy is valid for 14 days of the delivery date.
The warranty is invalidated if the defect or problem occurs as a result of misuse or any other action likely to result in damages to the product.

Take notice that the webshop shares stock with our physical stores at Købmagergade and Frederiksberg Centeret, meaning that the products could possibly have been tried on by other customers. We do not consider this a defect and we continously do our best to provide you with the best products possible. If you are not satisfied with the condition of the product you are welcome to return it and/or contact us at webshop@billibi.com.

You can claim your warranty by sending an email describing the defect on the products with attached photos to webshop@billibi.com. Please note that there is a 14-day processing time for complaints from the day we receive the shoes in the store/by mail.

If you purchased your product(s) in our physical shop at Købmagergade or at Frederiksberg Centeret in Copenhagen, please direct your inquiry to store@billibi.com or frederiksberg@billibi.com. You can also claim your warranty by returning the product(s) in question at our store where we will then assess the defect. 

We reserve the right to correct the defect or replace the product with a similar undamaged item rather than providing a full refund.

If you reside in an EU country other than Denmark, you can file a complaint through the European Commission's online dispute resolution portal here: http://ec.europa.eu/odr.